Post, Packing & Delivery
Sending Out Your Order
We will usually dispatch your order either same or next working day.
Post & Packing Charge
Post & Packing is calculated on the weight of the Essences that you order. P&P for the U.K starts at £3.20 for 2nd class and £3.75 for 1st class, Europe at £4.20 and the Rest of the World at £5.55
You can check the correct P&P charge at any time by adding the items that you would like to your shopping basket and then clicking on the shopping basket and using the Estimate Shipping option.
Delivering Your Order
Within the U.K. orders are sent by a choice of:
- Royal Mail 24 ( First Class ) or 24 Tracked ( expected delivery within 1 or 2 days of dispatch )
- Royal Mail 48 ( Second Class ) or 48 Tracked ( expected delivery within 2 or 3 days of dispatch )
- Royal Mail Special Delivery
- By Courier
Outside of the U.K. orders are sent by a choice of:
- Royal Mail Standard Airmail ( depending on your location expected delivery usually takes between 4 - 14 days )
- Royal Mail International Tracked Airmail ( depending on your location expected delivery usually takes between 4 - 14 days )
- By Courier - typically UPS, TNT or DHL.
Japan - Unfortunately we are unable to send courier shipments to Japan, so delivery to Japan is by Royal Mail Airmail only and to a weight limit of 3kg per order.
You can find out about any Current Postal or Delivery Issues that might affect your delivery here.
Receiving International Shipments
Taxes & Charges
V.A.T. on shipments to the E.U. : - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT. However if your order is being sent to a country within the E.U. you will be liable to VAT on import, which will be charged by your local customs authorities at your countries local VAT rate. You will need to pay this VAT to your local customs authorities before they release your parcel for delivery and unfortunately it's possible that they may charge you a fee for this process.
V.A.T. on shipments to the rest of the world: - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT.
Customs & Import Duties - Orders delivered to countries outside of the U.K. may be liable for customs / import duties levied by your countries customs service. We clearly label all of our shipments to help to faciliate a quick and easy customs clearance, but please note that payment of any import duties and taxes are your responsibility and that any charges levied are outside of our control and will vary from country to country. You can always check with your local customs office to see what import duties may be levied on your order.
When Will My Parcel Be Delivered?
You can find out more about tracking and delivery expectations here: Where is My Parcel
You can also find out more about any known delivery related issues that might affect delivery times here: Any Current Delivery Issues.
You can see our Returns Policy here.