Post, Packing & Delivery
Sending Out Your Order
We will usually dispatch your order either same or next working day.
Post & Packing Charge
Post & Packing is calculated on the weight of the Essences that you order. P&P for the U.K starts at £3.50, Europe at £3.70 and the Rest of the World at £4.20
You can check the correct P&P charge at any time by adding the items that you would like to your shopping basket and then clicking on the shopping basket and using the Estimate Shipping option.
Delivering Your Order
U.K. - Within the U.K. we will ship your order either by Royal Mail First class or by courier and it should be with you within 1 or 2 days of dispatch. We also offer a Royal Mail Special Delivery option.
E.U. & Rest of the World - We will ship your order either by Royal Mail's Airmail service ( standard or tracked/ signed ) or by courier. Depending on your location and the service used, delivery usually takes 3 - 12 days.
Japan & Russia - Unfortunately we are unable to send courier shipments to either Japan or Russia, so delivery to these countries is by Royal Mail Airmail only and to a weight limit of 3kg per order.
Receiving International Shipments
Taxes & Charges
V.A.T. on shipments to the E.U. : - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT. However if your order is being sent to a country within the E.U. you will be liable to VAT on import, which will be charged by your local customs authorities at your countries local VAT rate. You will need to pay this VAT to your local customs authorities before they release your parcel for delivery and unfortunately it's possible that they may charge you a fee for this process.
V.A.T. on shipments to the rest of the world: - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT.
Customs & Import Duties - Orders delivered to countries outside of the U.K. may be liable for customs / import duties levied by your countries customs service. We clearly label all of our shipments to help to faciliate a quick and easy customs clearance, but please note that payment of any import duties and taxes are your responsibility and that any charges levied are outside of our control and will vary from country to country. You can always check with your local customs office to see what import duties may be levied on your order.
Returns - You can see our Returns Policy here.